As I See

  Satisfaction For me it’s one of the stage, when we achieve a daunting and nearly impossible task, in time, with neat & smooth finish. This particular task had all possible resistance and was more prone to sabotage. Yet with precise planning, dedicated & committed team and also with huge support from the highest possible level in bureaucracy, we could execute it like a cake walk. Government moves with file. Every letter received by an public or any service given to stakeholders or any policy decision or for that matter anything in government are recorded in note sheet of file and decision are taken accordingly. This system is accountable and full proof. The issue with manual filing system is tracking is difficult, delay, tampering, loss etc., and more over the process consumed more paper. It is assumed that, in manual system an average document was photocopied 19 times, paper files get doubled every 3.5 years , paper usage in an average office grows 22 percent a y...

Mesmerize   Digilocker. Yes, it is Digilocker, mesmerizer for me. The way it grew, adopted and being used is no ordinary wonder. Just imagine the relief from going around the offices, friendly middleman! never ending waiting, long lasting ques etc., to get your own documents. I always wondered, why applicant is made to run around, to get a document from “A” department and submit to “B” department and bears the burden of proving that the submitted document is genuine. Why not a department which requires particular document can get it from the issuing department (source of truth) directly, without intervention of the applicant in this software era. And it happened. Somewhere in Jan 2015, the concepts of Digilocker was introduced by NEGD. It took almost few weeks to realise how it works and its impacts. Luckily My bosses (many IAS are visionaries) realised and asked us to take it forward quickly. Any product much in advance has its own challenges. When we started talking about thi...